IT Support SLA's
The Youngs Enterprises Managed IT Solutions team have helped numerous schools and businesses across the West Midlands with their IT support needs, we have revolutionised how they use technology whilst keeping services and systems cost effective and budget friendly. Our team provide onsite, and remote support based on the individual client needs against agreed SLA targets.
Help Desk Implementations
Help Desk ticketing systems allow for all issues, questions and concerns to be centrally logged for management and auditing. We can provide a full implementation service for a new cloud based help desk system or migration from an existing. Our chosen system allows for the ability to produce detailed reports, audit trails, response times, SLA achievement and much more all from a simple to use cloud based system.
3rd Line Support for existing teams
Youngs Enterprises heavily invest in their staff, to ensure we have some of the most knowledgeable technicians around. Specialising in a wide range of technologies commonly used by schools and businesses. Our team have many years experience in being network managers, technicians and consultants in a range of environments.
Our 3rd line support option gives clients access to this team, without the onsite support our full IT Support SLA provides. We work with your existing team anbd management nagement team to strategically develop your IT, whilst supporting your existing staff.